How to deal with Online Casino Disputes
Hopefully you will never have to deal with an online casino dispute, but in the unlikely event that you do encounter some kind of issue which you are finding difficult to resolve, help is generally at hand.
The first thing you should do is contact the online casino customer support. You can do this by usually sending them an email. Just check out their Contact Us section for a list of contact details. For a more instant response from a team member, you may even be able to call one of their agents (sometimes in your preferred language), plus the Live Chat feature can be extremely efficient and very helpful.
Resolving an online casino dispute with an unlicensed or unregulated portal is never going to happen. You can kiss your money goodbye if you have lost any because the chances that you will ever receive back the cash you have lost are very low. It doesn’t matter how you was scammed, trying to deal with these types of operators can be a nightmare.
In a fully licensed and regulated online casino, you will have the help and support that you need and most issues can be dealt with quite easily via their support network. If the support isn’t being as helpful as you would like, you still have other organisations that you can contact such as the actual licensing jurisdiction that gave them an online gambling license.
You will basically have the legal backing that you need in order to help you resolve your issue. Player protection is paramount and this is why it is vital that you only sign up to the fully regulated portals that are run by trusted operators. In most cases, just reading the terms and conditions and casino policies can help resolve an issue, prior to contacting the support.